We appreciate your trust in Statement Limousine, LLC. This Privacy Policy explains how we handle personal information collected during your interaction with our company. By using our website, booking services, or communicating with us, you agree to the practices described below. Our goal is to ensure that your personal information is handled respectfully, securely, and in compliance with applicable regulations.

Information We Collect and Why It’s Collected

When you book our transportation service, you provide us with personal details, including your name, contact information, billing data, and specific trip information. This information allows us to organize your transportation, confirm your reservation, assign the appropriate chauffeur, and deliver the service as scheduled.

In addition to these details, we may collect information necessary for managing changes to reservations, monitoring flight arrivals, or coordinating last-minute adjustments to ensure timely service.

How We Use Your Information

The information you provide allows us to plan your service accurately, monitor any necessary travel updates, and process payments securely. Your data helps our team schedule vehicles, communicate with chauffeurs, and ensure that your trip proceeds smoothly.

In the case of airport transfers, flight information helps us track delays, gate changes, or rescheduled landings to prevent unnecessary waiting time or missed pickups. Updated flight details provided by you enable us to make the necessary adjustments accordingly.

Protection of Payment Information

All financial transactions are processed securely. Charges from Statement Limousine, LLC will appear on your billing statement as Statement, LLC. We do not share or sell your payment details. Only authorized personnel involved in processing your transaction have access to this information.

Third-Party Access and Legal Compliance

Statement Limousine does not share your personal data with outside companies for marketing or solicitation purposes. We release information only when required by law, regulation, or legal process, or when necessary to process your reservation securely.

Lost or Forgotten Personal Items

While we make every reasonable effort to assist with items left behind in our vehicles, clients remain responsible for their personal belongings. If you leave something behind, you may contact our office to arrange for its return. Return shipping is subject to delivery costs and a processing fee.

Luggage, Passenger Information, and Booking Accuracy

To ensure that your scheduled vehicle meets the needs of your group, please communicate accurate passenger counts and luggage amounts during the booking process. If the actual number of passengers or luggage exceeds what the reserved vehicle can accommodate, Statement Limousine cannot be held responsible for service disruptions or limitations caused by this discrepancy.

Safety, Conduct, and Compliance Obligations

Our services operate in accordance with local, state, and federal laws. Smoking, vaping, illegal substance use, and alcohol consumption by passengers under the age of 21 are strictly prohibited. Any behavior that violates these policies may result in immediate termination of service without refund.

Our vehicles are maintained in accordance with strict Department of Transportation guidelines, and we adhere to all regulations regarding vehicle capacity, safety standards, and environmental responsibility.

Health and Public Safety Notice

Clients using our car and limousine service acknowledge the ongoing risks associated with public health concerns. By utilizing private or shared transportation, clients and their guests voluntarily accept these risks. Statement Limousine maintains appropriate cleaning protocols to help reduce potential exposure.

Confidentiality of Client Data

Your personal information is treated with strict confidentiality. It is never sold, shared, or disclosed for advertising or promotional purposes. Information provided is used solely for booking, service execution, internal record keeping, and compliance with legal obligations.

Information Collection

Statement Limousine collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Use of Information

Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent

By providing your phone number to Statement Limousine, you agree and acknowledge that Statement Limousine may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or marketing text messages from Statement Limousine, you may receive messages related to our private limousine services.

Use Cases

Account Notifications We reach out to clients with account notifications regarding reservation confirmations, driver arrival times, pickup schedule changes, and important service updates.

Customer Care As part of our commitment to customer care, we assist clients with booking questions, reservation modifications, special requests, and respond to inquiries about our limousine services.

Marketing As part of our marketing outreach, we share information about special packages, seasonal promotions, new vehicle additions, and programs that may benefit our clients’ transportation and event needs.

Example Messages

Account Notification Example: Good morning Sarah, this is Statement Limousine. We are reaching out about an account notification regarding your airport pickup tomorrow at 10 a.m. Your chauffeur will arrive at your location as scheduled. Reply STOP to opt out of SMS messaging.

Customer Care Example: Hi Sarah, this is Statement Limousine. We wanted to check in to see if you have any special requests for your upcoming wedding transportation or questions about our service. Is there anything we can help address? Reply STOP to opt out of SMS messaging.

Marketing Example: Hi Sarah, this is Statement Limousine. Thank you for choosing us for your luxury transportation needs! We wanted to let you know about our new corporate travel package that may be perfect for your business events. Would you like more information? Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures

Message and Data Rates May Apply

Message Frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily company-wide).

You can opt out at any time by texting STOP.

To opt back in, reply START.

For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.

Requests for Privacy Inquiries

If you have questions about this policy or wish to update or review personal information that we have on file, you may contact our office. We will respond promptly and handle all inquiries in accordance with applicable privacy regulations.

Phone: (440) 949-2220

Email: info@statementlimo.com