At Statement Limousine, we want every client to feel fully informed before, during, and after their reservation. Below you will find answers to many common questions regarding our services, policies, and procedures.
RESERVATIONS AND PAYMENTS
How do I make a reservation?
Reservations can be made by contacting our office. You may reach us by phone at (440) 949-2220 or by email at info@statementlimo.com. All bookings are finalized once the service contract and credit card authorization form have been received and processed. Completed forms must be submitted within 48 hours to secure the reservation.
When will I be charged for my service?
A nonrefundable retainer is due at the time of booking. The remaining balance is charged automatically to the card on file thirty days prior to your scheduled service date. Reservations made within thirty days of service require full payment at the time of booking.
Can I cancel or change my reservation?
Cancellations within thirty days of service are nonrefundable but may be eligible for a date exchange. Changes requested on the same day cannot be guaranteed and may result in additional charges.
What happens if my reservation forms are not submitted on time?
If the required forms are not received within 48 hours, the reservation may be canceled without notice.
AIRPORT SERVICE INFORMATION
Where will I meet my chauffeur at the airport?
At Cleveland Airport (CLE), chauffeurs meet passengers inside the baggage claim, holding a sign with your name or company name. Curbside pickups for arriving flights are not permitted.
What if my flight is delayed?
We track all commercial flights. If your flight arrives later than scheduled, we adjust the pickup time accordingly. Clients must notify us if their flight number changes to ensure proper monitoring.
Is there a fee for waiting time at the airport?
We provide a 30-minute grace period for domestic flights and 45 minutes for international flights after landing. Once the grace period ends, wait time charges apply based on vehicle type.
Do you offer Meet & Greet service?
Yes, Meet & Greet is included with all arrivals at no additional charge.
Is there an additional charge for early morning pickups?
Yes. Services scheduled between midnight and 6:00 AM include a $20 early morning fee.
FEES AND EXTRA CHARGES
Are there charges for extra stops?
Yes. Additional stops for transfer reservations incur charges billed in 30-minute intervals unless pre-arranged at booking.
Why is my final charge different from my original quote?
Charges may change if additional stops were added, extra time was used, or wait-time fees accrued.
Is there a luggage fee?
For groups of six or more passengers, a 5% luggage handling fee applies.
DAMAGE, SAFETY, AND CONDUCT
Who is responsible for damages to the vehicle?
Clients are financially responsible for any damage caused during the rental. Fees include $500 for carpet or seat damage and $500 for excessive sanitation or clean-up related to spills, sickness, or bodily fluids.
Are smoking or vaping allowed in the vehicles?
Smoking, vaping, and drug use are prohibited. Violations will result in a $500 fee and immediate termination of service without refund.
Are pets allowed inside the vehicles?
Yes, pets are permitted in our vehicles.
Is alcohol allowed inside the vehicle?
Passengers under 21 years of age may not consume alcohol while onboard, in compliance with state law.
Can the chauffeur terminate the service?
Yes. If a client or guest engages in unsafe or inappropriate behavior, the chauffeur may terminate service without refund.
LOST ITEMS AND PERSONAL BELONGINGS
What if I leave something behind in the vehicle?
Please check the vehicle carefully before exiting. If items are left behind, contact our office promptly. Lost items can be returned at the client’s request, subject to shipping costs and a $35 handling fee.
Is Statement Limousine responsible for lost or damaged luggage?
Clients remain responsible for all personal items. Statement Limousine is not liable for lost, stolen, or damaged belongings, including luggage that may shift during transport.
CHAUFFEUR & SERVICE INFORMATION
How can I contact my chauffeur?
You may contact your chauffeur directly by text or phone call on the day of service.
What kind of training do your chauffeurs receive?
All chauffeurs complete PAX Chauffeur Training and participate in annual in-person training programs.
What is the maximum number of passengers and luggage allowed?
The passenger and luggage capacity depend on the vehicle reserved. Clients should communicate the number of passengers and the amount of luggage at the time of booking to ensure appropriate accommodations.
CONTACT INFORMATION
If your question was not answered here, please feel free to contact us directly for additional assistance.
Statement Limousine, LLC
Phone: (440) 949-2220
Email: info@statementlimo.com
